Support

Premium is $9.99/month, billed by Stripe, and renews until you cancel. Charges appear on your statement as PROFITCV.

• Cancel: open Billing and choose "Manage subscription". You keep Premium until the end of the period you paid for.
• Refund: email us within 14 days of your first payment and we refund it in full, no questions asked. See the refund policy.
• Receipts and invoices: Stripe emails a receipt for every payment. Past invoices are under "Manage subscription" in Billing.
• Paid but still locked? Sign out and back in. If Premium still does not show, email us with your receipt and we fix it the same day.

• Cannot sign in: ProFitCV uses Google sign-in only. Make sure you pick the same Google account you used the first time, since each Google account is a separate ProFitCV account.
• Wrong Google account has Premium: email us from both addresses and we move the subscription for you.
• Delete your account: email us from the Google address on the account and we delete it with all your data, as described in the privacy policy.

• Watermark on the PDF: downloads are watermarked on the free plan. Premium removes it for every resume and cover letter.
• PDF looks different from the preview: tell us the template name and attach the PDF. Layout bugs are our top priority.
• Lost a resume: resumes are saved to your account automatically. Check that you are signed in with the right account before writing to us.

Found something broken or missing? Send us the page you were on, what you expected, what happened instead and a screenshot if you have one. We read every message.